Last updated May 2026.

1. What SonSpeak is

SonSpeak is an affordable communication-support application — an AAC board with text-to-speech, custom photos, and custom voice recording. It is offered through the website at sonspeak.com and as a Progressive Web App. SonSpeak is not a medical device, a clinical tool, a substitute for speech-language therapy, or a substitute for any other professional service. SonSpeak does not diagnose, treat, or make claims about developmental outcomes.

2. Who can sign up

You must be 13 or older to create an account.
If you are creating an account on behalf of a child under 13 (the typical case), you must be the child's parent or legal guardian, or you must have written authorisation from one.
SonSpeak is currently offered in the United States. If you are outside the U.S., you can join the waitlist; we will contact you when we open in your country.

3. Subscriptions and refunds

Paid plans are billed by Stripe. The current plans are Starter — Graduated Boards at $12/year, and Membership at $7/month or $70/year. There is no trial period; your plan renews automatically at the price you selected (annual or monthly) until you cancel.
You can cancel at any time from your account settings. Cancellation stops future renewals. The current paid period continues until its scheduled end date.
If a plan lapses, you keep access for a 14-day grace window. Your boards are never deleted, and you can export your content at any time regardless of subscription status.
If something is wrong with a charge, email hello@sonspeak.com within 14 days and we will make it right. We are a small team; we want you to be happy with the service.
"Supported access" is granted case-by-case for qualifying families and can be requested by email. It is not a general unpaid tier.

4. Your content

The tiles, photos, voice recordings, and other content you save in SonSpeak belong to you.
We do not sell your content, do not share it with advertisers, and do not use it to train AI models.
You can export your content as a single file from Settings → Backup & restore, or permanently delete it from Settings → Danger zone.

5. Acceptable use

You agree not to use SonSpeak to:

Upload content you do not have the right to use.
Upload sexually explicit content, harassment, threats, or content depicting minors in unsafe contexts.
Resell, white-label, scrape, or otherwise abuse the service.
Attempt to access another user's account or board.

We may suspend or close accounts that violate these rules. Where possible, we will give notice and a chance to export your data first.

6. What SonSpeak does not promise

SonSpeak is not a clinical or medical tool and does not replace any professional service.
SonSpeak makes no claim about developmental outcomes, language gain, or therapeutic effect.
SonSpeak is provided "as is" while we are in active development. Features can change. Outages can happen. Internet connectivity, third-party platforms (Apple, Google, Stripe, Resend, your device manufacturer), and the practical realities of running a small software company may sometimes affect availability.

7. Limitation of liability

To the maximum extent allowed by law, SonSpeak's total liability to you for any claim arising out of your use of the service is limited to the amount you paid us in the twelve months before the claim. Some jurisdictions do not allow this kind of limit, in which case the limit is the lowest amount the law allows. Nothing in these terms excludes liability for fraud, gross negligence, or anything else that the law does not allow us to exclude.

8. Changes to these terms

We will replace this draft with a counsel-reviewed Terms of Service when our attorney finishes review. Until then, this page may be updated; the "last updated" date at the top will change. Material changes (e.g. price, refund policy, governing law) will be communicated by email to active subscribers.

9. Contact

Email hello@sonspeak.com for any question, request, or concern. We read every email.